January 1, 2020
Spectrum/Charter Communications are experiencing sporadic outages
So what does that mean to our members?
If you have a Roadrunner/Spectrum/Charter Communications email account, you may not be receiving Mission emails. This has nothing to do with our mailing system. This is an issue being caused by the sporadic outages. Our mailing system will continue to try and deliver your email to you. HOWEVER, every time that the Mission email to your specific email 'bounces' back to our system as undeliverable, your email has points added to it. When the points become high enough, our system will send you an email asking whether you wish to remain active. All you need to do is click reply to THAT email making no changes or additions to it. That will ensure your email remains as an active membership account.
We recommend that members set up a gmail account for Patriot Guard Riders of New York communications. To date, we have not experienced any issues with gmail.
Should you have any issues and need help, please send an email to email@example.com
Thank you for your attention to this matter.
January 2, 2020
UPDATE - Spectrum/Charter Communications
What is happening
After a few phone calls and some time, we were able to find out the following regarding why Time Warner/Spectrum/Charter Communication customers did not or are not receiving Mission Emails. This is temporary, but length of time for this issue is not known.
Spectrum/Charter Communications are in the process of updating their systems. This has caused emails to be non-deliverable in some cases or delayed in you receiving emails. Once they complete their update to an area, the email then starts working correctly to accept our Mission emails.
As recommended before, Gmail email accounts are a good way to ensure you will receive Mission Emails in a timely fashion. If you elect to set up a new Gmail account, please be sure to request an address change in our PGRNY mailing system.