April 23, 2020
Region 9 Optonline accounts:
Our Mission emails are not being delivered to some PGRNY Region 9 members. The emails are 'timing out' after several attempts to be sent to your email addresses. We believe, based on codes we receive, that because of the increase in internet usage, this is causing problems for Optonline. We are continuing to contact the IPS to obtain clarification on this issue.
The best way to stay up to date on missions in your Region is to check "CURRENT MISSIONS" found on our home page.
Thank you for your patience.
April 8, 2020
How to help prevent our Mission Emails from going into your SPAM/JUNK folder.
Simply add pgrnyrX@pgrny.org to your contact/address book.
'X' should be replaced with the region number you have signed up to receive Mission Emails.
All email systems are constantly updating their email spam filters. This includes all the popular email providers: gmail, yahoo, AOL, etc. By adding our email address, Mission Emails 'from' address, you will assist the filters in not sending our emails to your SPAM/JUNK mail folders.
If you still are having problems receiving our emails, please contact the firstname.lastname@example.org
Be sure to include what Region you are in and we will assist in correcting any issues preventing emails from reaching you.
Please also be aware: If you are having us send your email to a business or government address, you should speak with your IT department and ask them to allow our emails. Some IT departments will automatically stop domain emails from entering their systems.
January 1, 2020
Spectrum/Charter Communications are experiencing sporadic outages
So what does that mean to our members?
If you have a Roadrunner/Spectrum/Charter Communications email account, you may not be receiving Mission emails. This has nothing to do with our mailing system. This is an issue being caused by the sporadic outages. Our mailing system will continue to try and deliver your email to you. HOWEVER, every time that the Mission email to your specific email 'bounces' back to our system as undeliverable, your email has points added to it. When the points become high enough, our system will send you an email asking whether you wish to remain active. All you need to do is click reply to THAT email making no changes or additions to it. That will ensure your email remains as an active membership account.
We recommend that members set up a gmail account for Patriot Guard Riders of New York communications. To date, we have not experienced any issues with gmail.
Should you have any issues and need help, please send an email to email@example.com
Thank you for your attention to this matter.
January 2, 2020
UPDATE - Spectrum/Charter Communications
What is happening
After a few phone calls and some time, we were able to find out the following regarding why Time Warner/Spectrum/Charter Communication customers did not or are not receiving Mission Emails. This is temporary, but length of time for this issue is not known.
Spectrum/Charter Communications are in the process of updating their systems. This has caused emails to be non-deliverable in some cases or delayed in you receiving emails. Once they complete their update to an area, the email then starts working correctly to accept our Mission emails.
As recommended before, Gmail email accounts are a good way to ensure you will receive Mission Emails in a timely fashion. If you elect to set up a new Gmail account, please be sure to request an address change in our PGRNY mailing system.